Terms and Conditions

Billing
• All rides are billed to the customer's credit card or corporate account numbers. Empire Limousine accepts the following cards: American Express, MasterCard, and Visa.
• A 15% gratuity will be billed to all rides. Gratuity is calculated on the base fare, stop time, and wait time.
• The following additional charges will be itemized on the customer's billing statement when applicable: airport fees, Ferry fees, parking fees.
• 5% GST tax will be charged to the bill.
Wait Time / Stop Time
• Thirty minutes of free waiting time given on all Domestic flights and forty five minutes of free waiting time given on all International flights from the official posted arrival time. Additional waiting time will be calculated in increments of 15 minutes at the vehicle's hourly rate. 15% gratuity, 5% GST and parking are additional.
• For all other reservations, 5 minutes of free wait time is given. Any additional wait time will be charged in 15 minute increments based on the hourly rate for that particular vehicle.
• Passenger requested stops on route during a point-to-point reservation will be charged $10.00 per stop for maximum of 5 minutes, and changes will revert to Empire Limousine's hourly rate after 5 minutes.
Cancellation and No Show Fees
• Cancellation of booking will result in the FULL FARE being charged to the client if:
  • For Sedans and SUVs is less than a TWENTY-FOUR HOURS (24 HRS) NOTICE
  • For Stretch Limousines is less than FORTY-EIGHT HOURS (48 HRS) NOTICE
  • For Prom and Wedding is less than 15 DAYS
  • A 'No Show' fee equal to the base fare price of the trip plus tax and applicable wait time fee will be charged when the passenger fails to show up without sufficient notice.
• To avoid a 'no show' fee call 604-759-5466 if you cannot locate your vehicle.
Other
• Empire Limousine shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and mechanical breakdowns.
• Empire Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

* TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE.